FAQs for Carriers

Downloading Rate Confirmations

Rate Cons can only be obtained through accessing MySpot for Carriers. If you are using the MySpot for Drivers mobile application, rate cons will not be downloadable.

More Rate Con Info

How to Reset Your Password

If you’re receiving an “Authentication failed. Please verify your username and password.” message after attempting to sign in, click the “Forgot Password” link to reset your password.

  • You will then receive an email “Password Reset Request”, then click the “click here to reset your password” button in email to continue to reset your password (see instructions).
  • Then you’ll need to enter and confirm a password that is at least 8 characters, contains at least one special character (!,@,#,$,%… etc.) and at least one number to complete setting your password (see instructions).

If you are entering an email and getting a “No Matching Account Found” message, your email does not exist on a contact within a carrier with MySpot Carrier access & you’ll need to create a new account, see step-by-step guide on creating a new account in knowledge base.

If you are an admin for a given carrier, see step-by-step guide on approving new user requests knowledge base.

Password Reset

Spot Billing Guide

Following The Spot Billing Guide will help ensure prompt payment. View the billing guide by clicking the button below. Call billing directly at 1.317.643.8603

Spot Billing Guide

Spot Lumper Guide

Receipts must be submitted at MySpot for Carriers, the MySpot for Drivers app, or emailed to within 2 business days of delivery unless stated otherwise in the special instructions of your rate con or receipt will not be reimbursed. It is the responsibility of the carrier to upload any receipts associated with the shipment.

Lumper Guide

How do I Sign-Up to be a Spot Carrier?

Carrier onboarding is easy. Start by clicking on the link below, and entering your MC or DOT Number, or read more about the process here.

Sign-Up Here