Today’s volatile supply chain, with fluctuating costs and complex partnerships, presents a constant struggle for efficiency and profitability. As Spot’s customer Vanguard Safety noted, keeping up with rapid changes in freight management is a significant challenge with direct consequences for your bottom line and customer commitments.
Watch the full video below to hear directly from Vanguard Safety’s Sr. Director of Operations, Matt Brady, about its journey and the positive impact MySpot has had on its operations.
Finding the Right Solution: A Must-Have in Today’s Landscape
Recognizing the critical need for an effective way to get products to its customers, Vanguard Safety knew it had to move beyond manual processes. The complexity of its operations made the decision to adopt a Transportation Management System (TMS) not just a preference, but a necessity.
Enter MySpot: A Clear Win
Through a dedicated search for a TMS platform that fit its specific needs and budget, Vanguard discovered MySpot. As Brady explained,
“Through our research of the competitors in the landscape out there, MySpot came up as a clear win for us.”
The impact of implementing MySpot has been transformative, touching various aspects of Vanguard’s business:
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- Streamlined Booking and Reduced Complexity: Experiencing a smoother booking process with fewer freight claims.
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- Empowered Customer Service: With live GPS tracking now available for significantly more freight, customers have greater visibility, leading to fewer support calls and increased satisfaction. Sharing tracking links is now easier than ever.
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- Increased Team Efficiency: The reduction in manual processes and customer inquiries has freed up valuable time for the customer service team to focus on other critical tasks.
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- Improved Customer Retention and Employee Satisfaction: Providing better service and reducing team workload contributes to happier customers and more satisfied employees.
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- Significant Freight Cost Savings: Optimized its transportation processes and gained better control over its shipping expenses.
Confidence Through Comprehensive Information
The power of having all crucial information in one centralized platform like MySpot cannot be overstated. With live API feeds, EDI updates, and GPS tracking readily accessible, our customer highlights the newfound confidence it brings:
“Having all of our information in MySpot and having live API fees and EDI updates and GPS tracking in one space, allows myself, when I’m getting questions, to feel confident in the answers that I’m providing to our customers and to my internal partners, and in turn, it allows my team to feel confident and trusted.”
This trust and confidence ripple outwards, elevating team competency, performance, and ultimately, the trust their customers have in their brand.
Ready to Elevate Your Supply Chain?